What is involved in support?

It has as many definitions as there are people needing it. Essentially if you feel that a particular task or problem is outside your comfort zone then support can be anything from getting that key piece of advice to make it easy or someone just doing the job for you. The first thing to do is to define your needs, if you can clearly say what your requirements are then the time required can be estimated. The time estimate is probably one of the most important aspects of support. The price is variable depending on how long in advance its booked and how many hours are booked in a block.